GENERAL INFORMATION
(in alphabetical order)

ARTWORK
All orders should be accompanied by clean, black and white artwork. Artwork submitted in grayscale or color will incur an art charge. Scorecards, bag tags, photocopies, faxes, matchbooks, letterheads, photographs, etc. are also subject to art charges.

Digital Artwork: Digital artwork submitted must have been created in Adobe Illustrator CS3 or below on the Macintosh platform. Artwork may be sent on a CD or DVD. Images must be vector based (raster images are not acceptable). Images must be black and white only - no color, grayscale or halftones accepted. Please include all fonts used and/or create outlines. A complete printout of artwork sent on disk must accompany your order.

E-Mailing Art: We can receive artwork via E-Mail at art@awarenessawards.com Please compress large files using stuff-it or similar application prior to sending via E-Mail.

CLAIMS
All claims for breakage must be made by receiver with the freight carrier. Receiver must save outer carton(s) as well as inner contents and notify carrier immediately for prompt inspection. Title to goods passes to purchaser at F.O.B. point and all recourse for damaged goods rests with the carrier and not Awareness Awards.

No returns will be accepted without prior written approval.

CREDIT TERMS
Strict 30 days net for qualified and approved accounts only. Accounts consistently past due will not be eligible for open account. COD orders are not accepted.

CUSTOMER SERVICE AND GENERAL INFORMATION
For customer service or general information please call us at 877.321.1148 or e-mail info@awarenessawards.com

DONATION
Awareness Awards is not a 501(c)(3) approved charitable organization and therefore your purchase is not tax deductable, as payment is not made directly to the charity from you.

MINIMUM ORDER
Orders for less than the listed minimum quantities of a single size and style are subject to a $10.00 service charge.

OFFICE HOURS
Our office hours are from 8:30a.m. to 5:30p.m. Central Time M-F.

ORDERS
To place an order you can fax them to us at 214.321.1206 or e-mail to orders@awarenessawards.com

PRICING
All prices listed in this catalog are effective through January 1, 2010.

PRODUCTION TIME
Normal: Please allow approx. 2 weeks to produce a new logo (includes paper proof). If a product proof is required, allow one week to prepare and ship proof and approximately two weeks for production after approval. For reorders please allow 1-2 weeks for production.

Rush Orders: Rush orders are accepted whenever possible, based on production availability at the time the order is placed. THERE IS NO ADDITIONAL CHARGE FOR RUSH ORDERS. Contact customer service for available production time.

PRODUCT VARIANCES
All products are hand-etched via sandblasting and variations in texture may occur and are not considered defects. Due to the various processes of glass and crystal manufacturing, please be aware that bubbles, flow lines, chill marks and other variances are acceptable and not considered defects.

PROPOSITION 65
Proposition 65 requires us to warn California residents that consuming food or beverages that have been kept or served in leaded-crystal products, or handling products made of leaded crystal will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm.

SET-UP CHARGES
There are no logo set-up charges as long as artwork is submitted per our guidelines. If art is not provided to our specifications, art charges may apply to “clean-up” the art. If art charges will be incurred, customer service will notify you prior to set-up. Please see “ARTWORK” above for art specifications.

SHIPPING
Orders are shipped prepaid with freight charges added to the invoice.

TRADEMARKS
All liability for submitted art and copy rests solely with the customer and not with Awareness Awards. It is only accepted by Awareness Awards as being in full compliance with all laws regarding copyright, patent, trademark or any similar protection. Pictured products, graphic designs and logos only represent our ability to duplicate art and to illustrate our etching technique. These designs are not available for sale unless expressly authorized by their owners. No product endorsements should be inferred by anyone.

NATIONAL BREAST CANCER FOUNDATION, INC.®, the Tree of Life Design, and other Company graphics, logos, and designs are registered trademarks, trademarks or trade dress of the NBCF in the U.S. and/or other countries. The NBCF’s trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of the NBCF.